Retention

Everything about designing and executing community strategy, measuring the metrics, frameworks, strategies and more...

Learn to drive product growth, retention and engagement through community and how to gather more insights and input through member feedback that goes beyond surveys.

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Retention

Insight into building in-app engagement features, the reasons, why it’s critical to focus on engagement to achieve the scale and hindsight learnings.

Divya Haritwal
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May 22, 2024

First impressions, even if not last matter. Understand why it’s better to opt for a suitable platform even at the experimental stage and how it increases efficiency and chances of success.

Divya Haritwal
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May 16, 2024

Understand the characteristics of a support community, the difference from traditional customer support channels, and how to integrate everything to reduce overall support costs and improve user experience with community-led efforts.

Divya Haritwal
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May 1, 2024

Understand how to design community use cases for better business impact.

Divya Haritwal
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April 2, 2024

Understand why and how to move a community to a new platform to support the business goals of retention and growth more efficiently.

Divya Haritwal
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January 24, 2024

This article explores key aspects of creating and maintaining growth and retention loops by way of building a successful online community, drawing on real life and hypothetical examples and providing a comprehensive roadmap for anyone looking to harness the power of community engagement.

Divya Haritwal
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January 10, 2024

A comprehensive guide on what are community engagement metrics, example of engagement activities and corresponding metrics to track and how to derive insights from metrics data so collected.

Divya Haritwal
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December 6, 2023

Explore the benefits of community led growth through testing and experimenting with community-building initiatives

Divya Haritwal
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October 31, 2023

Most of us, as community managers, didn’t step into crunch numbers. Whether you are a number enthusiast or not, you might be playing the game blind if you are not tracking the community metrics. You might be coming up with…

Stuti Bhandari
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October 11, 2022