Understand the characteristics of a support community, the difference from traditional customer support channels, and how to integrate everything to reduce overall support costs and improve user experience with community-led efforts.

Understand how to design community use cases for better business impact.

Understanding the fundamentals of engagement metrics and how they vary depending on platform and intent.

Understand why and how to move a community to a new platform to support the business goals of retention and growth more efficiently.

This article explores key aspects of creating and maintaining growth and retention loops by way of building a successful online community, drawing on real life and hypothetical examples and providing a comprehensive roadmap for anyone looking to harness the power of community engagement.

A comprehensive guide on what are community engagement metrics, example of engagement activities and corresponding metrics to track and how to derive insights from metrics data so collected.

An online paid membership community is basically a community where members pay an annual fee to come together and interact online. There are many platforms out there that are specifically made for people...